Genus Health AI,
voice agents for Healthcare Practices.

Lower administrative costs, increase patient engagement, and ensure compliance

You can't afford to lose time or patients to administrative inefficiencies and errors. Protect your staff from endless calls and tasks, enhance care access and customer call experiences, and maximize efficiency with compliant AI voice agents that adapt to your workflow.

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Specialized AI Agent
Specifically address each clinical need

Our modular AI voice agents handle key tasks intelligently and securely, integrating with any scheduling or medical records system. We continually add more agents to evolve with your practice’s needs.

Scheduling Agent

Precisely manage appointments, confirmations, rescheduling, and cancellations via natural voice interactions, reducing no-shows and optimizing your practice calendar.

Scheduling Agent

Intelligently direct calls to the right team member or clinician, minimizing wait times and errors.

Smart Routing Agent

FAQ Resolution Agent

Provide instant, accurate answers to common patient questions 24/7, improving patient satisfaction without staff intervention. Handles much more than an answering service.

FAQ Resolution Agent

Physician Search Agent

Help patients find and connect with the right specialists in your network, capturing opportunities for new relationships.

Physician Search Agent

Referral Management Agent

Streamline patient referrals with automated tracking, follow-ups and record-keeping, ensuring smooth coordination across providers.

Referral Management Agent

Rx Management Agent

Handle prescription refills securely by collecting medication, allergy and pharmacy details and transmitting directly to appropriate staff, increasing efficiency.

Rx Management Agent

How Genus works

Increase bookings and reduce admin costs

Integrate with your software

1-click integration with your phone system and scheduling software(s).

Forward calls to Genus

Forward calls from any phone system to your Genus number.

Customize your calls

Easily teach your AI to handle calls just the way you like it.

Go live in 4 weeks or less.

What's Broken How We Fix It

20-25% of inbound calls are lost due to staffing shortages or errors.

Hold times of average 4-10 minutes before the call is answered after initial contact.

Excessive phone calls and no-shows leave staff overwhelmed.

Clinics miss or mishandle up to 12% of inbound calls presenting language barriers.

Compliance errors result from outdated systems that risk patient data.

What's Broken How We Fix It

ROI Boost

24/7 AI Voice Scheduling Agent

Prescription Refills

No-Show Reduction by Reminders

Automated Workflows

Personalized Care

Improve efficiency and
grow your practice

Genus Health AI agents decrease administrative tedium and redundant tasks, resolve compliance problems, and boost revenue

Boost Revenue

Cut Costs Dramatically

Save Time

Reduce
No-Shows

Enhance
Staff Retention

Ensure Compliance Effortlessly

Why Genus Health
Outperforms Traditional Approaches

We understand the frustrations of time-wasting calls, human errors, off-hours gaps, staff training/retention challenges, legal risks, and compliance hurdles. See how our AI agents deliver better results without the hassle.

In-House Teams

Outsourced Teams

Genus Health

Availability

Dependent on Shifts
Vulnerable to sick days, vacations

Variable, long hold times

24/7 coverage for every call

Cost Efficiency

Salaries, benefits, training required (adding 20 -30% overhead

High per-call charges (up to 35% more than Ai per industry benchmarks)

Savings with automation (up to 93% reduction in contact costs)

Accuracy &
errors

Training gaps lead to errors

Inconsistent quality, language barriers, human error, background noise

99% Accuracy with Ai precision

Compliance &
Security

Errors handling Private Health Information

Data privacy issues with 3^rd parties

HIPAA and SOC Type 2 compliant, secure integrations

Patient Capture

Overloaded teams, hold times result in missed opportunities

Impersonal, lack of knowledge about practice leads to missed opportunities

Caters to every call, reducing no-shows by up to 83% (from 30% to 5%)

Scalability

Hiring retention challenges amid shortages

Scaling costs extra

Effortlessly scales with your growth, no need to hire extra staff

What Teams Are Saying

Maria Ahmed, Clinic Administrator

Since implementing the AI assistant, our front desk has been less overwhelmed and more focused on in-clinic care. Appointment errors have dropped significantly, and patients love the 24/7 access.

David Lee, Director of Scheduling

This tool has transformed our scheduling flow. It integrates perfectly with EPIC and handles high call volumes without missing a beat, something even our best team couldn’t do around the clock.

Ayesha R., Patient

I called after hours and was surprised how easy it was. The assistant understood me; even when I made a mistake and booked my appointment in under a minute. Super convenient!

Frequently Asked Questions

How does Genus’ implementation process work?

We keep onboarding simple and fast. Most practices go live within 4 weeks.
‍Integrate: Our team connects Genus to your EHR, VoIP, and scheduling systems, usually in one session with your IT or office manager.
Configure: We personalize your call flow, scheduling rules, and scripts to match how your front desk operates.
Test: You review and test real call scenarios in a private sandbox before launch.
Go live: Once approved, we begin handling live patient calls in a phased manner while our support team monitors performance daily to ensure a smooth handoff.

Is Genus compatible with my EMR/EHR and phone system?

Yes. Genus integrates with most leading EHRs and VoIP providers used by small and midsize medical practices.
We offer native or partner-based integrations for systems like Athenahealth, Elation, AdvancedMD, Kareo, and DrChrono, and can connect to most VoIP platforms such as RingCentral, Weave, and Nextiva.
If your system isn’t listed, we can typically connect through secure forwarding or a custom integration with no workflow disruption required on your end!

How secure is Genus?

Genus was built for healthcare from day one. Privacy and compliance aren’t an afterthought.
We are HIPAA-compliant, offer BAAs, and follow strict role-based access controls.
All data is encrypted in transit and at rest, and system access is continuously monitored and logged.
Our infrastructure is hosted on leading U.S. cloud providers with full audit trails and automated data deletion policies.

How does pricing work?

Genus uses simple, usage-based pricing — no long-term contracts or seat licenses.
You pay a one-time implementation fee for integration and setup, plus a per-minute rate for live calls handled.
Volume discounts and bundled plans are available for multi-location practices.
Every demo includes a custom ROI estimate so you can see cost savings before you sign up.

Genus Health AI,
voice agents for Healthcare Practices.

Lower administrative costs, increase patient engagement, and ensure compliance

Specialized AI Agent
Specifically address each clinical need

How Genus works

Go live in 4 weeks or less.

Secure

Private, Compliant